You are deemed to have read, understood and accepted the following policies (collectively called the Terms & Conditions). For purposes of clarify, MAL Central Travel Sdn Bhd shall be referred to as "the Company" hereinafter. Please check addendums to the Terms and Conditions, if any, upon booking.
Reservation can be made with the Company anytime during business opening hours. To confirm the reservation, please visit its office during business hours with a deposit amount as specified below. This deposit forms part of the final payment.
All tours (except those on Low Cost flights) - a deposit of RM1000.00 - RM1500.00 per person is required upon reservation
Tours on Low Cost flights - amount per term and conditions stipulated by principal suppliers
Payment of deposit does not constitute confirmation of the tour. All group tours are subject to a minimum group size (as determined by the Company) in order for the confirmation to be effected and for the departure to be finalised.
Full payment is required no later than 30 days prior to departure.
In case of tours on Low Cost flights, full payment must be made upon reservation or 45-days before departure.
If full payment is not received 30 days or more prior to departure, the Company reserves the right to forfeit the deposit and cancel the reservation. In such an event, the cancellation fees as stated below is payable by the Customer.
Cancellation by the Customer - Payment and Cancellation Fee
The Customer is allowed to cancel the reservation in writing, at any time prior to the departure date. However, cancellation fee will apply and it is computed based on the length of notice period prior to the departure. Please note that the cancellation fee is a percentage of the deposit or the total tour fare, as the case may be. The cancellation fee as well as corresponding refund component are indicated below.
|Between 8 to 14 working days
Between 4 to 7 working days
5 working days and less
| 50% of total tour fare
75% of total tour fare
100% of total tour fare
Terms above only relate to tours operated by the Company. For tour products or individual components supplied by third party(ies), e.g. Insight Vacations, Contiki Holidays, Cosmos, Globus, Trafalgar, train services, air tickets, hotel bookings etc., cancellation fee under the terms and conditions of the respective third party(ies) shall apply plus a handling charge of RM150 per service per person. Cancellation fee imposed by third party(ies) include no-show fe, refund administrative fee and any deposit commited to their suppliers to secure confirmation of services requested.
Upon the Company receiving the written notice of cancellation and in accordance with the Terms and Conditions stipulated, the Customer shall receive the refund.
Cancellation by the Company
We guarantee tour departure upon receipt of your full tour payment. At times, due to low subscription for a particular tour, the Company may choose to cancel the entire tour. In such cases, the Company will refund any monies paid by you (provided you have made full payment).
The Company may, if it so chooses, recommend alternative tours preferably to the same destination or other tours to you. Should you decide not to accept the alternatives, all refunds and compensation (if applicable) will be paid to you within 4 to 6 weeks.
Tour Price Includes
Your tour price includes airfare (if any), accommodation, airport transfers (if any) and meals (if any), as specified in the tour brochures/itineraries/booking form.
Tour Price Excludes
Your tour price excludes airport taxes, fuel surcharges, visa fees, travel insurance, customs user fees, service fees, laundry, excess baggage charge, beverage, room service, gratuities to drivers and tour leader/tour guide and tips to hotel porters, and all items of a personal nature.
Eligibility: Below 12 years old on the date of departure from Malaysia. Child fare is based on sharing a twin room with two adults without an extra bed for the child.
If you require extra bed for the child, please arrange with our sales representative, who will advise you appropriately, including surcharges /supplements, if any.
Accommodation is as specified in the tour brochure and/or the booking form.
Accommodation for adults is based on sharing twin or double bedrooms at the nominated or similar standard hotels.
When booking triple-share rooms, please take note that the third bed may be a roll-away bed.
If you wish to occupy a single room, you are required to pay a single-supplement, amount as indicated in the tour booking form. The Company will confirm your request at least 14 days prior to tour departure.
Passport and Other Travel Documents
It is the passenger's responsibility to ensure that they have a valid passport with the minimum 6 months validity from the date of the last departure point. Relevant visas and vaccinations may be required. You must have the necessary visas, vaccinations, health certificates and all necessary travel documents as required by the various government authorities of the countries to be visited (e.g. exit permit, work permit, social visitor pass and etc).
Amendment to Flight Etc.
The ticket issued is a special ticket restricted to the specified airline only. It is non-negotiable, non-endorsable, non-refundable and not re-routable. A charge of between RM 200.00 to RM 300.00 will be levied for any amendment of air tickets. Any alteration of the routing or change of date by the passenger is solely at his/her own risk. No refund will be made for any unused air ticket.
At times, tour members may request for a change in the returning flight to a later date. This is subject to the airlines conditions, ticket validity, additional charges and seat availability etc. Any additional charge imposed by the airlines will be borne by the passenger.
Each passenger is allowed baggage not exceeding 20 kilograms. Only one piece of hand luggage is allowed. Excess baggage must be paid locally by passenger. Our Company is not responsible for hand luggage. However, if your checked-in luggage is lost or damaged through willful negligence of our staff, the maximum liability per baggage will be RM200.00.
You are strongly advised to purchase insurance coverage with respect to trip/tour cancellation/curtailment, accident, injury, illness, medical hospitalization, flight delay, baggage lost etc. Our staff will be pleased to assist in the enquiries of any travel insurance.
Mode of Payment
Payment may be made in cash, cheques or credit cards. Cheques will only be accepted if presented to the Company at least 7 working days before the scheduled tour departure. A 3% of administration charge if passenger using VISA or Mastercard. A 3.5% of administration charge for AMEX and Diner Card holders.
Responsibility and Liability
Where the Company has not been negligent nor in breach of any duty, they assume no responsibility for injury, damage, accident, loss, delay or irregularities that may be caused to person or property where such occur as a result of circumstances beyond their control. The Company is an agent of airlines, transport companies etc and is not liable for changes made by suppliers but will render assistance wherever possible.
All tickets, coupons and orders are furnished and issued subject in all respects to those terms and conditions under which the means of transportation or other service provided thereby are offered or supplied by owners, operators, public carrier managing agents or agents.
Our Company will not be responsible or liable (for damages, refund or otherwise) for:
a. Mechanical breakdowns (except where it is due to negligence on the part of the Company or its agents), government actions, weather, act of God, strikes compulsory quarantine or other circumstances beyond its control.
b. The failure of the client to obtain required documentation. (eg passports, visas and etc)
c. The failure of the client to follow reasonable instruction including but not limited to check-in and check-out places and times.
d. We not held any responsible for deported client (any countries) and tour fare is not refundable.
No Variation of Conditions
These conditions cannot be altered or waived except by written agreement between the passenger and the Company.
Extension / Deviation Stay
Extension of stay/deviation may be permitted at the end of the tour, subject to maximum validity and restriction of the air ticket, seat confirmation and availability of hotel prior to commencement of tour.
When extension of stay/deviation cannot be confirmed 16 days prior to the group's departure date, passenger is deemed to be taking the original tour schedule. All extra costs incurred to process the extension, eg administration fees, will be borne by the tour member.
Please note that extension of stay/deviation will be at passenger's own expenses and transfer to and from airport will not be provided for group package tour.
Minimum Tour Group Size
We require a minimum group size of 15-20 adults per group departure and providing a tour leader. Should the group numbers not exceeding 15-20 adults, we reserved the right to postpone or cancel the tour group and refund all monies to passengers.
Amendment to Tour Itinerary by the Company
The Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances, especially during peak periods or in the event of a force majeure.